Do you provide installation service or fix any plumbing issue?
Yes, we do but only within Klang Valley and Kuala Lumpur. We are professional plumbers with more than 18 years experience in plumbing. Please contact us for any enquiry.
Do you have a real store?
Yes, we do. Visit this page for store location. You can place your order via the online store or visit our local store. You will receive equally top class quality product and customer service in either way.
Do you offer a warranty on the products?
Most products with warranty coverage are guaranteed by the suppliers within their specified warranty period. Warranty coverage is stated on the product page. Please keep the warranty document shipped with the product for warranty claims.
Will you send an order confirmation via email?
Yes, you will receive an automatic order confirmation e-mail within 30 minutes upon order. If you do not see them in your e-mail inbox, kindly check your junk mail or spam folder.
Why do I need to create an account?
By creating an account on our site, you’ll spend less time on order processing, store multiple shipping addresses and view your order history.
How do I create a new account?
Please click on 'Login or Register', which is located on the top right of the page. Click 'Create Account' and fill in your details as requested before clicking 'Submit'. Registration should now be complete and you should receive a confirmation email to the address you registered with.
I'm having problems ordering through your website. What can I do?
The easiest way is trying other internet browsers, e.g Firefox or Chrome. If you are still having difficulty, feel free to contact us at +603-3341-8689 or send us an email to TopwareSolutions@gmail.com.
How can I make a change to my order?
You may change your order prior to shipment of the item(s) by calling +603-3341-8689 or send us an email to TopwareSolutions@gmail.com.
How can I cancel my order?
We offer cancellations only on preordered products that have not yet shipped. Please contact us and have your order number available.
Can you assist my company with large orders?
Yes, we have products that are designed to meet both personal and business needs. Please contact +603-3341-8689 or send us an email to TopwareSolutions@gmail.com.